Frequently Asked Questions

Items are placed in a zip lock bag which is labelled with contents, allergens and best before date. It is then placed in a insulated wool pouch which is covered with dura cool ice packs which help to keep contents chilled perishables at temperatures of 2 - 8°C for up to 48 hours. It is then placed in a double walled box and sealed. It is then shipped with DPD who uses temperature-controlled shipping methods to maintain the quality of frozen food during transit.

The frozen products will remain at their best if stored under refrigeration (4°C or below) and consumed before the best before date. If frozen (-18°C) before the best before date, the products will keep for up to 9 months. Once thawed, do not refreeze. 

Once an order is placed, the items will be made freshly which will take 1-2 days depending on how large the order is. Once completed, it will then be shipped off the following morning with either DPD or Royal Mail.

DPD typically takes next-day delivery for most parcels within the UK, ensuring they arrive by the end of the next working day, usually between 8:00 am and 6:00 pm. For frozen food deliveries, DPD Food Express usually delivers on the next working day. However, delivery times can vary based on factors such as distance, time of booking, and specific service options chosen. 

If Royal Mail is used, your parcel should arrive at its UK destination within 48 hours. Please note that delivery times can vary based on your parcel's destination, the time of year, and unexpected events like weather or operational issues that are beyond our control. 

Cooking Instructions:

- Defrost items

- Heat enough oil to deep fry in a frying pan, place unfried samoosa into the oil

- It should be submerged in the oil

- Fry till the samoosas turn golden brown in colour

- Transfer to a kitchen paper towel to drain any excess oil

- Serve warm along with a sauce of your choice

- Alternatively you can place items in an air fryer   

• Preheat the air fryer to 180°C (355°F)
• Brush the samosas with oil
• Cook in a single layer at 180°C (355°F) for 4 minutes, flipping halfway. Brush with more oil if needed
• Increase the temperature to 200°C (400°F) and cook for another 2 minutes, flipping once more or until golden and crispy in colour

Cooking Instructions:

- Defrost items

- Heat enough oil to deep fry in a frying pan, place unfried spring rolls into the oil

- It should be submerged in the oil

- Fry till the spring rolls turn golden brown in colour

- Transfer to a kitchen paper towel to drain any excess oil

- Serve warm along with a sauce of your choice

- Alternatively you can place items in an air fryer   

• Preheat the air fryer to 180°C (355°F)
• Brush the samosas with oil
• Cook in a single layer at 180°C (355°F) for 4 minutes, flipping halfway. Brush with more oil if needed
• Increase the temperature to 200°C (400°F) and cook for another 2 minutes, flipping once more or until golden and crispy in colour

Cooking Instructions:

- Defrost items

- Heat enough oil to deep fry in a frying pan, place unfried half moons into the oil on a LOW MEDIUM HEAT to allow enough cooking time for the dough to cook properly before becoming golden in colour

- It should be submerged in the oil 

- Fry till the half moons turn to a darker golden brown in colour and becomes crispy

- Transfer to a kitchen paper towel to drain any excess oil

- Serve warm along with a sauce of your choice

Heating Instructions:

- Pre-heat oven to 180 degrees

- Place frozen pies on an oven tray with a non stick sheet

- Beat 1 x egg and lightly brush over top of pies (alternatively you can brush lightly with milk)

- Place tray in oven for 45mins or until you see pastry is puffy and golden brown

- Let pies cool down for 10mins before removing from tray

- Alternatively you can place items in an air fryer  

• Place the pies in the air fryer basket (line the basket with parchment paper for easy cleanup).
• Cook at 160°C (320°F) for about 15-20 minutes.
• Increase the temperature to 200°C (400°F) and cook for another 5-7 minutes or until the pastry is golden brown, puffed, and the filling is piping hot.

Heating Instructions:

- Pre-heat oven to 180 degrees

- Place frozen pies on an oven tray with a non stick sheet

- Beat 1 x egg and lightly brush over top of pies (alternatively you can brush lightly with milk)

- Place tray in oven for 45mins - 1hr or until you see short crust is cooked and turns crispy brown

- Let pies cool down for 10mins before removing from tray

Heating Instructions:

- Pre-heat oven to 180 degrees

- Place frozen quiche on an oven tray with a non stick sheet

- Place tray in oven for 45mins - 1hr or until you see short crust is cooked and turns crispy and brown

- Let quiche cool down for 10mins before removing from tray

- Each curry is 1 serving per order placed (packaged in a 500ml container)

- The curries on offer are for hot ready-made orders for those who are London-based so they can be enjoyed at their best quality on the day. However, the curries can still be frozen and reheated later if preferred by customer. 

- If you are placing an order outside of London, the curries can still be ordered as they will be freshly prepared, then frozen immediately to lock in flavour and quality before being sent to you. Many customers find this works really well, and the curries reheat beautifully at home. 

- To reheat the curry at home, first defrosted curry and placed in a small pot on the stove over a low medium heat until fully heated. Mix every few minutes to make sure curry is evenly heated and does not stick to the base of the pot.

- Corn

- Meat (beef, lamb, chicken)

- Seeds (sunflower, poppy)

- Vegetables (onions, potatoes)

- Gluten

- Milk (dairy, cheese)

- Egg

For more information on allergens for specific products, please contact info@mzansiflavours.co.uk

We will do our best to accommodate last-minute catering requests, but availability is not guaranteed. Contact us as soon as possible to discuss your needs.

Our cancellation policy varies depending on the type of event and timeline. Contact us to discuss our cancellation policy for your event.