Privacy Policy

Business Name: Mzansi Flavours
Website: www.mzansiflavours.co.uk

Mzansi Flavours ("we", "our", "us") is committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or services.

1. What Information We Collect

When you interact with our business (e.g., by placing an order, contacting us, or signing up for updates), we may collect the following types of information:

• Personal Information:
   
  • Full name
     
  • Delivery address
     
  • Email address
     
  • Phone number
     
  • Payment details (processed securely via third-party payment gateways)
     
• Technical Data:
   
  • IP address
     
  • Browser type and version
     
  • Device information
     
  • Website usage data (via cookies – see Section 6)
     

2. How We Use Your Information

We use the information we collect to:

• Fulfil and deliver your orders
   
• Communicate with you about your order status
   
• Send service updates and promotional offers (if opted in)
   
• Respond to your inquiries or customer service requests
   
• Comply with legal and regulatory obligations
   

We do not sell or rent your personal data to third parties.

3. How We Store Your Data

Your data is stored securely using encrypted systems and is only accessible to authorised personnel. We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law.

4. Sharing Your Information

We may share your data with third-party service providers only when required for business operations, such as:

• Delivery couriers (to fulfil your order)
   
• Payment processors (to securely process payments)
   
• IT and web service providers (for hosting and technical support)
   

All third-party providers are required to comply with data protection laws and to use your data solely for the intended service.

5. Your Data Protection Rights

As a customer based in the UK, you have the following rights under the UK GDPR:

• Right to access – You can request copies of your personal data.
   
• Right to rectification – You can ask us to correct or complete information you believe is inaccurate or incomplete.
   
• Right to erasure – You can request we delete your data under certain conditions.
   
• Right to restrict processing – You can ask us to limit how we use your data.
   
• Right to object to processing – You can object to us using your data for certain purposes, such as marketing.
   
• Right to data portability – You can request we transfer your data to another organisation or directly to you.
   

To exercise any of these rights, please contact us at info@mzansiflavours.co.za.

6. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience, analyse traffic, and provide functionality such as remembering your cart or login details.

You can adjust your browser settings to block or delete cookies at any time.

7. Children’s Privacy

Mzansi Flavours does not knowingly collect or store data from individuals under the age of 16. If we learn we have received personal information from a child without parental consent, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will reflect at the top. We recommend reviewing it regularly.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: info@mzansiflavours.co.uk
📞 Phone: 07552890064
📍 Based in London, UK